Called today to schedule an appointment. Immediately got placed on hold. Sure no problem. The lady returns to the phone and asks how can she help. She answered 1 of my questions and quickly says please hold. Then comes back and said let me call you back in a few minutes, I have too many people calling in and have to answer there calls. I guess they skip the people who called before and answer the calls from people calling in after me? Well a few minutes has passed. Its actually been 4 hours since I called and not a return call. The good reviews have me wondering, because this is my first encounter experience. I normally don't write many reviews, but this one was needed to be addressed.
